Shipping & Returns Policy

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Shipping Policy​: We deliver products to all over India. Our shipments take place from Mon - Sat before 2pm. Orders received after 2pm will be moved to next day's shipping schedule. Once shipped the products will be delivered within 2 to 7 business days.

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Return Policy: Returns are only eligible if the product was received damaged, or wrong product received. Contact us with your order number to place a return request. Our courier partner will come to pick the product. Once the product is back on our warehouse, we will initiate the refund. Based on your payment method, the amount will be transferred back to you.

 

Replacement Policy: Replacement are only eligible if the product was received damaged, or wrong product received. Contact us with your order number to place a replacement request. Our courier partner will come to pick the product. Once the product is back on our warehouse, we will send you a fresh product.

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Cancellation & Refund Policy

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Weslaan believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

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• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

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• Weslaan does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

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• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once we has checked and determined the same at our own end. This should be reported within 2 days of receipt of the products.

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• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

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• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

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• In case of any Refunds approved by Weslaan, it’ll take 6 to 8 business days for the refund to be processed to the end customer.